What Information We Hold and Why
When you open an account, we collect the details you submit — name, contact information, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Each deposit or withdrawal through these wallets generates a transaction record tied to your account. We keep this
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to process payments, verify your identity, and meet any obligations that apply in your eligible region. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and to understand how the lobby is used. We
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do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those services need to complete your transaction. If you contact our support team, the conversation is stored so we can follow up accurately.
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Retention periods depend on the type of data: transaction records are held for as long as required by applicable rules in your region, while session logs are kept for a shorter period. You can request a copy of your data or ask us to delete it
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by writing to our support channel. Availability of all services depends on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.